Return & Refund Policy
At Liano Kids, we want every parent to shop with confidence and joy!
Each product is carefully checked and packed with love.
If something isn’t right, don’t worry
Each product is carefully checked and packed with love.
If something isn’t right, don’t worry
we’re happy to help through our simple replacement process
⸻⸻⸻⸻⸻
Non-Returnable Products
For hygiene and safety reasons, the following products cannot be returned, exchanged, or refunded:
• Newborn & Infant Clothing (0–12 months)
• Toys (all types)
• Accessories (caps, shoes, sunglasses, jewelry, etc.)
⸻⸻⸻⸻
Replacement Policy
We currently offer replacement only—refunds are not available.
You can request a replacement within 7 days of delivery if:
•You received the wrong product or size
•The item has a manufacturing defect
•The product was damaged during delivery
Important:
Please make sure to record an unboxing/opening video while opening your parcel.
This helps us verify any issue quickly and process your replacement smoothly
To be eligible:
•The product must be unused, unwashed, and in original condition with tags and packaging.
•Items damaged due to washing, misuse, or improper handling cannot be replaced
Refund Policy
At the moment, we do not provide cash or payment refunds.
All eligible issues will be resolved through replacement only.
In rare cases where a replacement is not possible (such as product unavailability),
a refund may be issued at our discretion to your original payment method within 7 working days.
How to Request a Return/Replacement
1. Contact our support team within 7 days of receiving the product
2. Share your order details, issue description, and unboxing video
3. Once approved, we’ll arrange a pickup or return shipping process
4. Your replacement will be sent within 7 working days after we receive and verify the returned item
Our Promise
We’re here to make your shopping experience with Liano Kids happy, safe, and worry-free.
Thank you for trusting us with your little one’s essentials!