Frequently Asked Questions (FAQ)
We know parents have many questions while shopping for their little ones. Here are some common queries and answers to help you.
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Product & Sizing
Q. How do I choose the right size for my child?
We provide a detailed Size Guide on each product page. Since every child grows differently, we recommend checking measurements carefully before ordering.
Q. Are your clothes safe for newborns and kids?
Yes! We use child-safe fabrics and materials. All our products are selected with comfort, safety, and quality in mind.
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Shipping & Delivery
Q. When will my order be shipped?
All orders are processed and dispatched within 24–48 hours.
Q. How long does delivery take?
•Metro cities: 3–5 working days
•Non-metro cities: 5–7 working days
Delays may occur during festivals or due to courier issues, but we’ll keep you updated.
Q. How can I track my order?
Once shipped, you’ll receive a tracking link via email/SMS/WhatsApp.
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Returns & Refunds
Q. Which products can I return?
•Returnable: Kids’ Daily Wear (1–10 years), within 7 days of delivery.
•Non-returnable: Newborn clothing, toys, and accessories.
Q. What if I receive a wrong or defective item?
Don’t worry! Just contact us within 7 days with your order details and photos, and we’ll arrange a replacement or refund.
Q. How long do refunds take?
Refunds are processed within 7 working days once the returned item is inspected and approved.
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Payments
Q. What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and popular wallets.
Q. Do you offer Cash on Delivery (COD)?
No
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Support
Q. How can I contact Liano Kids?
You can reach us at:
Email : support@lianokids.com
Phone : +919400663305
We’ll be happy to help you!